Shipping & Returns

FOR QUICK DELIVERY - ORDER BY 2:00PM WEEKDAYS FOR 'SAME DAY PROCESSING'.

*Same Day Processing conditions: Same day processing is NOT same day delivery, standard delivery times will still apply. All items ordered must be in stock and available to be shipped from our Frankston store. Same day processing excludes public holidays, promotional days and events that attract an unusually high number of orders over a short period of time i.e. percentage off sales or free shipping promotions.

FREE SHIPPING AUSTRALIA WIDE ON ORDERS OVER $149.99*

All orders over $149.99 will now be shipped free of charge anywhere in Australia! That's right anywhere in Australia - absolutely FREE! These orders will be shipped via a carrier of our choosing, currently either Australia Post or Allied Express.

Please Note:

  • *Free shipping excludes bulky items. Please refer to our exclusions & conditions section below for more information on excluded products.
  • *Free shipping calculations are based on the total amount payable for your order and may not apply when a discount coupon or voucher has reduced your order total below the $149.99 threshold required to qualify for free shipping.

$6.99 CAPPED PRICE SHIPPING AUSTRALIA WIDE FOR ORDERS FROM $79.99-$149.99

If your order doesn't qualify for FREE Shipping you needn't worry as our $6.99 capped shipping option still offers you exceptional value for money and allows you to order as many items as you like without paying additional shipping costs. These orders will be shipped via a carrier of our choosing, currently either Australia Post or Allied Express.

*Capped price shipping excludes bulky items. Please refer to exclusions & conditions section below for more information on excluded products.

$9.99 CAPPED PRICE SHIPPING AUSTRALIA WIDE FOR ORDERS UNDER $79.99

If your order doesn't qualify for FREE Shipping you needn't worry as our $9.99 capped shipping option still offers you exceptional value for money and allows you to order as many items as you like without paying additional shipping costs. These orders will be shipped via a carrier of our choosing, currently either Australia Post or Allied Express.

*Capped price shipping excludes bulky items. Please refer to exclusions & conditions section below for more information on excluded products.

 

BULKY / OVERSIZE DELIVERIES

If your order contains a bulky item that has been excluded from our free shipping or capped price options, your order will be shipped by Australia Post with a cost based on the size, weight and number of items you have ordered. Shipping costs for this service can only be viewed on the checkout page prior to placing your order.

CLICK & COLLECT - IN STORE PICK UP

Pick, click and pay for your goods online and then collect your order from 3 convenient locations in Melbourne, Malvern & Frankson. All 'Click & Collect' orders (for in stock items) received before 2:00pm weekdays will normally be available for collection by 2:00pm the following day, if not sooner. If you have not been contacted or are in a hurry to collect, PLEASE make contact with us to ensure your order is ready for collection prior to your arrival.

SHIPPING OPTIONS, EXCLUSIONS & CONDITIONS

Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; 'Please leave order if not home', in the order comments section found on our checkout page.

Please Note:
By choosing to provide the carrier with ATL we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.


Shipping Exclusions & Conditions:

  • Flat rate, capped, or free shipping promotions exclude certain bulky items including, but not limited to; Paper, Large Canvas, Large Stetcher Bars and some Easels. Excluded products will be highlighted in your shopping cart and on product pages.
  • Free shipping calculations are based on the total amount payable for your order and may not apply when a discount coupon or voucher has reduced your order total below the $149.99 threshold required to qualify for free shipping.
  • Delivery (free or otherwise) can only be extended to areas reachable through our standard carriers and may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.
  • Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.

RETURNS POLICY
Senior Art will replace any goods that arrive at their destination faulty or damaged. To return any item for any reason the customer must arrange for return postage. Senior Art will refund the cost of normal post for any return where Senior Art was at fault.

Senior Art will replace any undamaged item within 7 days of purchase as long as the purchased is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the store at the customer's cost and risk.

In order to process your return of goods, please be sure to include the following information:

* The order number
* The reason for the return
* Your day time phone number

Address :
Senior Art Supplies
4/72 Dandenong Road West
Frankston 3199
Australia

A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process the refund by either re-imbursing your credit card or sending a refund through PayPal

For information on the most appropriate way to return items you can contact Ashlea via one of the following :

Email : orders@seniorart.com.au
Phone : +61 3 9783 6044

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