I was pleased to be able to purchase the voucher on line, especially in time of lock down. But the process of obtaining the voucher was very unclear to me. I could not find the details after looking in several places on the website etc. I rang the company to find out what I had to do to get the voucher and the lady I spoke to was quite negative towards me insisting the information was in clear view and it was my problem, even though she admitted she gets a lot of calls about the same issue. After I hung up, I looked again and still couldn't find it. I would suggest you put the information regarding how the voucher will be sent in your automated response that confirms the purchase, rather than expecting the purchaser to hunt for it.