Ordered 2 reams of paper on 9 Feb 2023.
Waited home all day 16 Feb for scheduled delivery.
On 16 Feb received email saying delivery had been attempted and I would have to travel across town to collect it myself.
I replied saying neither my phone nor doorbell had rung that day.
Received (several) emails vaguely indignant saying their 'delivery guy' had been with them for 25 years.
Subsequently received email confiming the delivery guy had been given the wrong phone number (and presumably address).
Had to wait a further 5 days for delivery.
Item arrived grubby with packaging torn off.