Reviews total
| Overview all ratings | |
|---|---|
| Overall rating | : 7148 |
| Average note | : Very good |
| Overall Average | : 4.82 |
Detail ratings
| What | Rating | Exactly | Number |
|---|---|---|---|
| Product | 4.80 | (6977) | |
| Shipping | 4.77 | (6938) | |
| Service | 4.89 | (6859) | |
| Website | 4.66 | (7148) |
The ratings above are an aggregate taken from all reviews received.
Store Reviews by our customers
Your ratingAll comments / ratings
Comment
Have sent two emails and no response. Got text re delivery EasterSaturday. I was home. No parcel. Found 3 days later in my letterbox a good distance from my front door. In package was a small plastic container that said soft pastels. Three days later found the 4 tubes of paint inside. Did not receive the masking tape. Not impressed.Review date 04.04.2024
Comment
Everything arrived in tactReview date 08.12.2023
Comment
I cannot review your store as I have only shopped onlineReview date 23.11.2023
Comment
Give Bec the afternoon shift. She not a morning person. I told her the difficulty I had with the website , she explained what had happened. I tried to further explain something else after she corrected and made the sale and she was short sharp and shut me down. ByeReview date 17.06.2023
Comment
Unfortunately the shipping time was too slow. I actually wouldn't of purchased the items on line if I knew it would of be that long. I can appreciate it might have something to do with some items not being available - however I was never told if that was a specific item etc - I would of just not ordered them if that was the case.Review date 11.06.2023
Comment
Spectrum clear did not arriveReview date 16.04.2023
Comment
My product was very delayed. I contacted customer service and was met with a very rude response and no help at all. It was arrogant and has made me think twice about ordering again which is a shame as you have great products. Please improve your customer care/service. I still don’t have my products.Review date 16.02.2023
Comment
The goods I bought online were packed without enough care and packaging protection.Two of the paint tubes arrived dented.
I was disappointed not to be able to access the discount as a student of Ben Winspear, and repeat customer. I live 4 hours north of the West End store.
Review date 23.09.2022
Comment
I have tried to submit feedback but this form does not give me enough characters to explain the situation and give feedback. I am willing to email feedback. Thankyou.Review date 18.09.2022
Comment
Shipping is a hot mess of incorrect notifications, and the carrier needs to have lost track of the package for two of the four weeks they have it, before declaring it lost. Website fails to mention this. Range, pricing, and staff (online and in the city store) are very good, such a shame the shipping lets the side down.Review date 25.08.2022