Reviews total

Overview all ratings
Overall rating	: 7148
Average note	: Very good
Overall Average	: 4.82

Detail ratings

What	Exactly	Number
Product	4.80	(6977)
Shipping	4.77	(6938)
Service	4.89	(6859)
Website	4.66	(7148)

The ratings above are an aggregate taken from all reviews received.

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Store Reviews by our customers

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All comments / ratings

Comment

Very good service online. Melbourne instore needs to improve on their customer service. Just a smile on entry doesn't go missed. :)

Author: Lizzie B.

Review date 31.05.2024

Comment

Very good service online. Melbourne instore needs to improve on their customer service. Just a smile on entry doesn't go missed. :)

Author: Lizzie B.

Review date 31.05.2024

Comment

Website difficult to order from.
Staff friendley but they dont communicate with their customers, there was a delay in sending me my products, but I didnt know until I rang them. If there is a question about the order ring the customer, out of product ring the custome and check if they want to wait for product or send parcel without it.

Author: Karen F.

Review date 24.03.2024

Comment

It was great to get the products I ordered so quickly. I haven't been in the store, so a little difficult to provide a review.

Author: Vera Z.

Review date 29.02.2024

Comment

From the images on the website, I assumed I was ordering Faber Castell Polychromous pastel sticks, however, I received Faber Castel pastel pencils. As I do most of my pastel work in Faber Castell pastel sticks, I was disappointed to receive pencils instead.

The paper I received was as expected.

Author: Marilyn M.

Review date 29.10.2023

Comment

I found the website a little cumbersome to use. I did receive my order very quickly. Thanks

Author: Nicole L.

Review date 24.10.2023

Comment

I bought a voucher, but found it overly complicated to redeem and send to the recipient. Thinking there would be a more simple process?

Author: Kirsten M.

Review date 19.09.2023

Comment

My order was received in a timely manner.
As art materials are costly , I appreciate any sale items that are revelant to my art practice p

Author: Robyn B.

Review date 29.07.2023

Comment

I order on line so could only rate the store from the website other than that very happy with the service

Author: Raymond H.

Review date 25.06.2023

Comment

Later than predicted and incorrect size of paint tubes was selected. Instead of 40ml they sent 15ml.

Author: Jennifer O.

Review date 12.05.2023

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