Reviews total
| Overview all ratings | |
|---|---|
| Overall rating | : 7305 |
| Average note | : Very good |
| Overall Average | : 4.82 |
Detail ratings
| What | Rating | Exactly | Number |
|---|---|---|---|
| Product | 4.81 | (7133) | |
| Shipping | 4.77 | (7092) | |
| Service | 4.89 | (7013) | |
| Website | 4.66 | (7305) |
The ratings above are an aggregate taken from all reviews received.
Store Reviews by our customers
Your ratingAll comments / ratings
Comment
Unfortunately you delivered the product to the wrong address. Due to Covid you would have 2 addresses for me. My order clearly stated that it was to be delivered to my Melbourne (Brighton) address not my Point Lonsdale address.I am hoping that it is there when I next travel to Point Lonsdale!
Disappointing.
Review date 22.05.2025
Comment
It is very very silly that I can't place an order for more than 30 canvases at a time online (they are very small). What ends up happening is I have to place individual orders and then you have to pay for each of the couriers. It's very antiquated to do it this way and really wasteful.Website could do with some modernisation.
Admin comment
Sorry to say but that actually isnt the case. You can order as many of an item as what you would like.
Sorry to say but that actually isnt the case. You can order as many of an item as what you would like.
Review date 20.04.2025
Comment
Goods have not arrived!!! Very delayed!!!Review date 13.12.2024
Comment
Very good service online. Melbourne instore needs to improve on their customer service. Just a smile on entry doesn't go missed. :)Review date 31.05.2024
Comment
Very good service online. Melbourne instore needs to improve on their customer service. Just a smile on entry doesn't go missed. :)Review date 31.05.2024
Comment
Website difficult to order from.Staff friendley but they dont communicate with their customers, there was a delay in sending me my products, but I didnt know until I rang them. If there is a question about the order ring the customer, out of product ring the custome and check if they want to wait for product or send parcel without it.
Review date 24.03.2024
Comment
It was great to get the products I ordered so quickly. I haven't been in the store, so a little difficult to provide a review.Review date 29.02.2024
Comment
From the images on the website, I assumed I was ordering Faber Castell Polychromous pastel sticks, however, I received Faber Castel pastel pencils. As I do most of my pastel work in Faber Castell pastel sticks, I was disappointed to receive pencils instead.The paper I received was as expected.
Review date 29.10.2023
Comment
I found the website a little cumbersome to use. I did receive my order very quickly. ThanksReview date 24.10.2023
Comment
I bought a voucher, but found it overly complicated to redeem and send to the recipient. Thinking there would be a more simple process?Review date 19.09.2023
For clarity, we ship orders strictly to the address provided by the customer in our system. We do not alter or generate shipping addresses—deliveries are made based solely on the information entered at checkout.